Important information about Tailorednz Limited

Financial Advice Provider Disclosure

Tailorednz Limited (FSP36461) holds a Financial Advice Provider (FAP) Licence and we are licensed and regulated by the FMA to provide a Discretionary Investment Management Service (DIMS).

Our office contact details

Head Office: 196 Broadway Avenue, Palmerston North 4414, NZ

Taupo Office: 44 Heuheu Street, Taupo, 3330, NZ

Phone: 0800 878 223

Email: admin@tailorednz.co.nz

Website address: www.tailorednz.co.nz

Nature and scope of our financial advice service

We can provide you financial advice about investments (including managed investments and KiwiSaver). We also provide a DIMS service.

The product providers we work with include but are not limited to:

  • Tailorednz Limited
  • DFA Australia Limited
  • Vanguard Investments Australia Limited
  • Harbour Asset Management Limited
  • Booster Investment Management Limited
  • KiwiWRAP KiwiSaver Scheme

Tailorednz Limited may provide its clients with advice on a wide range of products available for investment purposes. Tailorednz Limited prefers the use of the custodial wrap platform provided by FNZ Custodians Limited for holding client investments.

Our fees

The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree the actual fees with you before we proceed to explain how they are payable.

The following section outlines the types of fees that may apply:

Our agreed advice and service fees may include charges for initial advice and ongoing advice and services.

There is a one-off fee to develop a personalised Investment Plan that can range between $1,000 to $4,000 plus GST, depending on the complexity involved. This planning fee may at times be waivered if an investment portfolio is subsequently established with Tailorednz (subject to minimum investment amounts).

If a portfolio is established in the Tailorednz DIMS portfolio service after the Investment Plan is prepared an ongoing percentage-based fee of the value of your investment balance will apply.

Investments held in the FNZ Custodians Limited wrap platform are also subject to fees. These fees will be confirmed in the Investment Plan we will provide to you.

For services in relation to KiwiSaver products commissions may be paid by the product provider as follows:

  • Ongoing commission – a percentage of the value of your KiwiSaver investment balance.

We will provide you with more specific details of these commissions when we have more information about your needs and personal circumstances.

Conflict of interest

Your interests are our priority although we do have business relationships with some product providers who pay us commission if you invest in certain KiwiSaver Schemes. To manage this potential conflict, we utilise independent research companies to help conduct our analysis and ensure we recommend the best products/solutions available to you and disclose the commission that would be paid.

In some circumstances we may recommend an investment in the Tailorednz DIMS portfolio service. To manage this potential conflict, we will only recommend this if it is suitable for you. We use the research provided by the Consilium Investment Committee to develop these portfolios, fees are transparent and you have full access to view your investments at any time.

Our business is partially owned by NLA Investments Limited (related party of Naylor Lawrence & Associates Limited) and Stretton & Co Limited. The Directors of each of these businesses may, indirectly, benefit when clients of their accounting businesses are referred to Tailorednz Limited to receive financial advice services. Tailorednz Limited does not pay any referral fee or commission to either businesses, if a referral is made.

We manage these potential conflicts of interest by ensuring that we prioritise your interests above our own. The advice we provide is based on understanding your goals and circumstances and providing recommendations which are based on research and evidence. Our business maintains a Conflict of Interest Register which allows us to actively manage any conflicts which arise. Our business does not accept any non-monetary benefits. A gift register is maintained to keep a record of the gifts received and the date which they are returned to the provider. All of our financial advisers undergo annual training about how to manage conflicts of interest. We undertake an annual independent Compliance Assurance Review from a reputable third-party provider.

Our internal complaints process

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem. Our internal complaint manager is Rosemary Hopcroft who can be reached via email at rosemary@tailorednz.co.nz or 0800 878 223.

We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.

If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.

We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.

We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

Our external complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Dispute Resolution (FDR). This service will cost you nothing, and will help us resolve any disagreements.

You can contact the Financial Dispute Resolution Scheme (FDR) at:

Address: Level 4, 142 Lambton Quay, Wellington 6011, New Zealand
Freepost 231075, PO Box 2272, Wellington 6140, New Zealand

Telephone number: 0508 337 337

Email address: enquiries@fdrs.org.nz

Duties information

Tailorednz Limited and its advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We have the duty to:

  1. Prioritise to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
  2. Exercise care, diligence, and skill in providing you with advice.
  3. Meet the standards of the competence, knowledge and skill set out in the Code of Professional Conduct for Financial Advice Services.
  4. Meet the standards of ethical behaviour, conduct and client care set out in the Code of Professional Conduct for Financial Advice Services.

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.